PMO SuccessHub: a SPACE audit of your PMO, and a year of support to act on it

£14,500 + VAT a year.

An independent SPACE audit of your PMO, unlimited expert calls, training for your team, the PMO Vault toolkit and House of PMO membership, on one 12-month subscription. For organisations that already have a PMO and want it to get better without adding headcount.

Organisations we have worked with

Since 2019 we have worked with PMOs and delivery teams across the UK, and internationally, in insurance, retail, finance, digital, charity and rail.

How a SuccessHub year runs

The SuccessHub year starts with the SPACE audit and runs off the roadmap it produces.

1. A 30-minute call

You describe what the PMO is being asked to do and where it is struggling. We tell you whether the SuccessHub fits, or whether an audit on its own, a set-up engagement or embedded support would serve you better. No charge and no obligation.

2. The SPACE audit

Five person-days across one to two weeks, covering six dimensions: governance and process, people and capability, tools and reporting, strategic alignment, portfolio prioritisation, and maturity benchmarking. You get a written report, a maturity rating for each dimension, a summary of gaps and strengths, a prioritised 12-month roadmap and a debrief.

3. The year

The roadmap sets the plan for the rest of the year. You draw on the expert calls as questions come up, we deliver the training against the gaps the audit found, your team adopts the Vault templates into its own way of working, and we review progress with you every month or quarter.

4. Review and next year

Towards the end of the term we review progress against the roadmap with you, record what worked, and agree the scope for a second year if you want one.

What the subscription includes

Everything below is included in the annual fee. Consultancy days beyond it are priced from our rate card, which is attached to the agreement.

The SPACE audit

The same six-dimension audit we sell on its own, carried out as part of the subscription year: written report, a maturity rating per dimension, gaps and strengths, and the 12-month roadmap the rest of the year runs off.

Unlimited expert calls

One-hour remote calls with a senior consultant, as often as you need them, with no cap on the number. You send a short outline of the question, we match you to the right person from our team or our associate network, and we agree a time that works for you. After the call you get a written summary of the key points, so the advice does not live only in one person’s notes.

Training for your team

Training days for your PMO and delivery teams, plus shorter remote lunch-and-learn sessions open to project managers and other delivery roles. The standard is four full days on-site a year. We plan the programme with you at the start of the year, working from the gaps the audit found, and agree the topics before we schedule anything. Agile and Kanban, portfolio frameworks, and specific PMO services and tools are common choices. Where it suits your team better, a day can be swapped for a place on a public course or a series of shorter lunch-and-learn sessions instead, by agreement.

The PMO Vault

Access to HotPMO’s SharePoint-based toolkit of templates, checklists, governance material and guidance, ready to use or to adapt, and updated through the year. Access runs through your named seat holders; seat numbers are agreed with you and set out in the Statement of Work.

House of PMO membership

Membership of the House of PMO for your named seat holders: events through the year, the House of PMO competency framework, and the members’ resource library.

Regular service reviews

A monthly or quarterly review, your choice, tracking progress against the roadmap and re-planning the training and calls as priorities move.

Cost, and who does the work

What it costs

£14,500 + VAT a year, invoiced in advance at the start of a 12-month term. The fee covers the SPACE audit, your named seats and everything listed above, including UK travel and expenses for the audit and training days. Further seats, and consultancy days beyond the subscription, are priced from our rate card and agreed with you before anything starts.

The term renews automatically each year, with four weeks’ notice to cancel. There is also the option to commit for two years upfront, which locks this year’s price for year two as well.

Who does the work

The subscription buys the diagnosis, the plan, senior advice while you work through it, training for your team and the Vault. The delivery is done by your own people.

If you need people to do the work as well, we supply them under the same agreement, priced by the day and scoped as a separate engagement: a consultant for a few days a month, a temporary programme PMO, or a specialist for one initiative. Embedded PMO support explains how that works.

How our people work inside a client

The SuccessHub is a subscription rather than a delivery engagement, so the work below was bought by the day. It shows how our consultants operate once they are inside an organisation.

Natura&Co and Avon: embedded PMO support for a global cyber security portfolio

HotPMO has been embedded in the Natura&Co and Avon cyber security team since 2022, supplying a three-person team: a Programme PMO Manager, a Jira-skilled PMO Analyst and a Financial Analyst, working alongside the Natura&Co and Avon teams.

In 2022, across four large business units, a centralised Group Cyber Hub was formed. The Cyber Security Portfolio that followed in 2023 ran to 30 projects and programmes. When SAFe was adopted in early 2023, the 75-strong team was trained on Agile, Jira and Confluence. After the spin-offs of Aesop and The Body Shop the team and portfolio were split across the remaining work, and in September 2024 the two remaining businesses were carved out to form an Avon Cyber Security Programme. Our team provided the continuity through every iteration.

HotPMO has been a core part of the Natura&Co team since 2022, and we owe much of what we have achieved in the cyber team to them … all while keeping us honest with good governance and amplifying our delivery.

Alonso Silva, CISO, Avon

Read the full case study

HotPMO is ISO 9001 and ISO 27001 certified. Audits and the work that follows run to a documented, quality-assured process, and the subscription runs on a Master Services Agreement with a Statement of Work and a Rate Card attached.

Who you will work with

Expert calls are matched to the question, from our own consultants and from an associate network that includes specialists in finance, procurement and HR. Three of our own team:

John McIntyre HotPMO

John McIntyre

PMO Director. Over 20 years establishing and leading PMOs, agile transformations and post-merger integration programmes across retail, technology and finance. MBA from Cranfield. John presents the monthly PMO News segment on the PMO HotHouse livestream with House of PMO.

Dale

Senior PMO Consultant. Over 20 years leading complex change across healthcare, education, logistics and finance: standing up and scaling PMOs, agile transformation programmes and post-merger integration, with governance and ERP rollouts at C-suite level.

Josh

PMO Analyst. Computer Science background and hands-on experience supporting cyber security programmes in retail. Smartsheet, Jira and SharePoint; SharePoint migrations, automated reporting and integrated dashboards that pull data from several sources.

When something else fits better

If one of these describes your situation, we will say so on the first call and point you to the right thing.

You have no PMO yet

A set-up engagement is the right starting point, and the subscription makes sense once something exists to develop. Talk to us about PMO set-up.

You need a person in a seat

Several days a week of hands-on help is embedded support, priced by the day. It can run alongside a subscription or on its own. Embedded PMO support.

You want templates and nothing else

Start with the free PMO templates and see how far they take you.

Questions buyers ask

What is the PMO SuccessHub?

An annual subscription that gives your PMO an independent SPACE audit, expert help on call, training for your team, the PMO Vault toolkit and House of PMO membership, on one agreement with a 12-month term.

How much does it cost?

£14,500 + VAT a year, invoiced in advance at the start of the term. Consultancy days beyond the subscription are priced from our rate card, which is attached to the agreement.

Is the audit the same as the SPACE audit you sell separately?

Yes. It is the same six-dimension audit, the same report and the same 12-month roadmap. Inside the subscription it is the first thing that happens, and the year runs off it.

Should we start with the audit instead?

Often, yes. The SPACE audit on its own is a normal outcome: you get the report and the 12-month roadmap, and you decide what to do with them. We will talk through both routes on the first call and tell you which one fits.

Who does the delivery work?

Your team. The subscription covers the diagnosis, the plan, senior advice while you work through it, training and the Vault. If you need people to do the work as well, we supply them under the same agreement at rate-card rates, scoped as a separate engagement.

What does "unlimited expert calls" mean in practice?

A one-hour remote call with a senior consultant, booked by request with a short outline of the topic. We match the person to the question and book a time that suits you.

How is this different from buying consultancy days?

Days are what you buy when you know what needs doing and want someone to do it. The subscription is what you buy when you want the PMO itself to be better in 12 months: a diagnosis, a plan, help while you work through it, and training so the capability stays with your team. SuccessHub clients can still buy days under the same agreement.

Are you certified, and how do you handle our information?

HotPMO is ISO 9001 and ISO 27001 certified, and the work follows a documented, quality-assured process. The subscription runs on a Master Services Agreement with a Statement of Work and a Rate Card attached; if you would rather work from your own MSA, we will review it and attach ours to it.

Start with a 30-minute call

Tell us what your PMO is being asked to do and where it is struggling. We will tell you whether the SuccessHub fits, what the first few months would look like, and what it costs. If the answer is that you do not need us, we will say that too.

What happens next

Other ways to work with us

If the subscription is the wrong shape for your PMO, these are the other ways we work.